A sundries account will be opened upon request. You will receive a statement once a month, or if the account has reached an unusually high amount we will send it prior to the end of the month. Please ensure prompt payment of this amount, to continue service availability. Please contact Accounts on extension 9248 with any account enquiry.

Our Front Desk will be pleased to confirm flights. Please contact extension 9005.

Regrettably there are no storage facilities available at Hyde Park Residence.

To arrange for a babysitter or a nanny, please contact the Housekeeper on extension 9210. Please note that 24 hours’ notice is needed for a weekday booking, while 48 hours’ notice is needed for a weekend or Bank Holiday booking.

Please contact the Front Desk on Extension 9005.

The Garage is situated in the basement of 55 Park Lane and Pedestrian access is via the Entrance Lobby. The entrance ramp for the garage is located at 20 South Street. The garage is manned from 08:00hrs – 17:00hrs Monday to Friday. There is also 24-hour Security camera surveillance in operation. Overnight parking is charged at £50.00 with the availability for a longer-term arrangement. Please contact the Front Desk on extension 9005.

Other services available in the garage: (Monday to Friday)

Car Wash                                              £25.00

Car Wash & Vacuum                              £40.00

Full Valet & Polish                                  £125.00

All the above include VAT. Please contact Front Desk for further details on Extension 9005

For billing arrangements, please contact Accounts on extension 9248, between the hours of 09:00hrs and 17:00hrs, Monday to Friday.

Chauffeur driven vehicles are available on request.
Should you wish to reserve an airport transfer or simply have a chauffeur available please contact the Front Desk on extension 9005.

Health care items can be purchased from local pharmacies.
Audley Pharmacist – 36 South Audley Street Tel. 020 7493 6133
Mayfair Pharmacy – 33 Curzon Street Tel. 020 7629 7999
Bliss Chemist – Marble Arch Tel. 020 7723 6116

All major credit cards are accepted.

Closed circuit television cameras are used within the premises for security purposes.

A doctor or dentist can be arranged. For recommendations, please call the Front Desk on extension 9005. The call out time and charges per hour may vary. All charges must be paid directly. Please be aware that a third-party company provides this service, and as such Hyde Park Residence cannot be held liable for any services provided.

Dry Cleaning is available from Monday to Friday. Dry Cleaning bags and dockets are provided in your wardrobe. Please check clothes for personal belongings before sending out. For collection, please call the Front Desk on 9005.
Please ensure all Dry Cleaning is accompanied with a completed docket. Please do not leave items outside your door. For same day service all dry cleaning must be with Front Desk before 09.00hrs.

Requests for an engineer in the event of any problems may be made via the Front Desk on 9005.

The electricity at Hyde Park Residence is 230 volts. Transformers and adaptors are available from the Front Desk on request on extension 9005.

In the event of an emergency, please call extension 2222.

Please see separate section on fire and emergency procedures.
Our fire alarm bells will be tested weekly.

Please ask Front Desk for directions to the nearest bank, on extension 9005.

There are several fitness facilities in the area and Front Desk would be delighted to assist you with recommendations.
Please ask Front Desk for a local jogging map.

The Dorchester Hotel, Park Lane, London W1K 1QA.
Tel: 0207 319 7109

Hereford House, 64 North Row, Mayfair, London W1K 7DA.
Tel: 0208 124 4117
For further information on Health Clubs please contact Front Desk on extension 9005.

Hyde Park Residence employs colleagues from all parts of the world; whenever we can we would be delighted to assist with any language difficulties.

Our Security Department will offer assistance in tracing lost property, mislaid at HPR. Lost items are kept for 3 months; please note after 3 months the items are disposed of. Please contact Extension 9005 for any further assistance.

Please call the Front Desk on extension 9005 when you require assistance with luggage.

Please call the Front Desk on extension 9005 when you require assistance with luggage.

Photocopies and printing can be arranged at the Front Desk. Please call us on extension 9005 for assistance and cost.

A franking service is available from the Front Desk. A 10% surcharge is added to all post. The Front Desk will also assist in mailing your letters and wrapping parcels.
Please contact extension 9005.

We have a computerised Fire Alarm system throughout the buildings and a fully trained security team.
Should you require assistance please contact extension 9005.

Hyde Park Residence is protected by a comprehensive security system and is patrolled regularly by our own security colleagues. If you have any queries for our team, please contact Security on 9209/07824 524992

We advise you to lock your door at all times, verify the identity of visitors, prior to unlocking the door and if in doubt please call Front Desk, who will alert our security team. If you are expecting visitors, please notify the Front Desk on extension 9005, who will call you on their arrival and only on your instruction direct them to your apartment. The Front Desk team reserves the right to ask for registration and identification for any guests.

London is famous for its beautiful landmarks, but it is also one of the world’s most exciting places for shopping. From luxury goods in Mayfair to quirky finds in Covent Garden, to large shopping centres – there is something for everyone.

Oxford Street – The heart of London shopping, bustling Oxford Street has more than 300 shops, designer outlets and landmark stores.
Regent Street – An impressive, elegant shopping street, Regent Street offers a good range of mid-priced fashion stores alongside some of the city’s oldest and most famous shops (Hamleys and Liberty).
Jermyn Street – Historic Jermyn Street is renowned for men’s clothing – particularly known for its bespoke shirt makers and shoe shops.

Bond Street & Mayfair – Whether you want to buy the very best in designer clothes, or just love luxury window shopping, Bond Street and Mayfair are the ideal places to go for some extravagant retail therapy – possibly one of London’s most exclusive shopping areas.
Knightsbridge – Visitors from around the world flock to Knightsbridge and Brompton Road to visit the illustrious shops and department stores. This is the place to go if you’re looking for prestigious brands and up-to-the-minute trends from the world’s fashion elite. (Harrods & Harvey Nichols)
Westfield – Westfield has two major shopping malls in London, at White City and Stratford. Westfield London is home to high street favourites along with luxury brands. They host a cinema, gym, and several bars and restaurants, all under one roof! If you are a fan of shopping centres, don’t miss Westfield Stratford City in East London, which boasts 250 shops, plus 70 places to dine, making it the largest shopping mall in Europe.

There are also provision stores in this area –
Harrods Food Hall: 87-135 Brompton Rd, London SW1X 7XL
Selfridges Food Hall: 400 Oxford St, London W1A 1AB
Marks & Spencer: 24 Orchard St, London W1H 6HJ
Tesco Express: 50-52 Curzon Street, Mayfair, W1J 7UP.
Sainsburys: 55 Bryanston Street, Mayfair, W1H 7AA.
Mount Street Deli: 100 Mount Street, Mayfair, London W1K 2TG.

For further information please contact Front Desk on extension 9005.

Please contact the Front Desk on 9005 for full information on sightseeing tours. Private tours can also be organised.

The Dorchester Spa
The Dorchester Hotel Park Lane, London W1K 1QA. Tel: 020 7319 7109
The Spa provides an extensive range of beauty, grooming and therapeutic treatments for women and men.

Spa Illuminata
63 South Audley St, London W1K 2QS. Tel: 020 7499 7777
A Luxury Spa Retreat in the Heart of London’s Mayfair

Urban Retreat
Fifth Floor, Harrods, Knightsbridge, London, SW1X 7XL. Tel: 020 3897 0400
Situated on the fifth floor of Harrods, the 20,000 sq ft beauty haven hosts the ultimate selection of treatments, services and brands combining the talent of some of the world’s best therapists with one of the most spectacular locations in Central London.

All of these services are available by appointment only; please contact Front Desk for assistance on extension 9005.

Should you wish to arrange sport facilities, e.g.: tennis, squash, horseback riding and golf, please contact the Front Desk on extension 9005.

Storage facilities are available at Hyde Park Residence. Baggage storage is charged at £20 per bag per week. Please contact Front Desk on extension 9005.

Please contact the Front Desk on extension 9005.

For all your travel arrangements, please contact the Front Desk on extension 9005.

Umbrellas are available to borrow from the Front Desk.

The Management regrets that it cannot be held responsible for the loss of, or damage to guests’ property. It is recommended that valuables be placed in the safe in your apartment. Individual safes have been installed in each apartment for your convenience. Should you experience any difficulty with the safe please call our Front Desk on extension 9005

Vat is charged at the current rate of 20%.

We offer an ultra-fast Wi-Fi network system at Hyde Park Residence. Streaming movies, uploading photos, and searching the internet can be achieved in double quick time enriching your stay with us. If you require any further information, please call the Front Desk team on 9005